FAQS
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Rules and Frequently Asked Questions.
Our rules and regulations
Only one connection per account. You may not use your account on multiple devices at the same time, even if it is the same household. Only if you have a family subscription (Duo and plus) It can be used on several devices as long as it is never used at the same time. It is forbidden to share your account with friends, family, etc. You are responsible for the account not falling into the wrong hands. Jumping too fast between IP addresses is forbidden as this is not considered normal use.
Rules for test accounts
Only one sample per household! DO NOT fill in the test form more than once, but it has become a mistake, so email us at [email protected] and we will correct it. The trial account is valid from the second you receive it in your inbox and 60 minutes onwards. Do not search for a test account if you do not have time to use it, you will not get anything later because you missed or did not have to use it.
Requirement to test our services
All that is required is that you have an internet connection.
How fast do I need internet?
At least 8mbit / s for SD and at least 30mbit / s for HD & FULL HD. Our recommendation is that you have at least 30 mbit / s for them to work clockwise. Can I use my subscription on multiple devices? You can do this, you can connect your account on several different devices but only run one at a time. If you want to be able to use several at the same time, you must buy either a family account. Contact us for the price [email protected] Or go to the 'shop' Can I bring a subscription or box abroad for holiday rental? How do I place an order?
Can I use my subscription on multiple devices?
You can do this, you can connect your account on several different devices but only run one at a time. If you want to be able to use several at the same time, you must buy either a family account. Contact us for the price [email protected] Or go to the 'store'
Can I bring a subscription or box abroad for a holiday rental?
The Internet is supported by an advanced digital network available throughout the United States and serves large population centers, suburban areas, and remote rural areas. Enter your postcode.
How do I place an order?
You contact us via Live Chat and are waiting for one of us to respond. We help you with payment information. Or press this button "BUY"
How do I place an order?
You contact us via Live Chat and are waiting for one of us to respond. We help you with payment information. Or press this button "BUY"
